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Privacy Policy

Website Privacy and Cookies Policy

References to “our”, “us” or “we” within this policy is to So Lets Talk and its subsidiaries (“So Lets Talk”)

This policy governs the collection and use of personal information by us. For more information about us please see:

We are committed to protecting and respecting your privacy.  This policy explains the types of personal information we collect, how we use that personal information, who we share it with, how we protect that information, and your legal rights in relation to your personal information. We are committed to abiding by this policy, as well as the requirements of applicable laws, in the operation of our business.

Please read the following carefully as it explains our views and practices regarding your personal information, and how it is handled. By accessing or browsing our website, you confirm that you have read, understood and agree to this policy in its entirety.  If you do not agree with the practices described in this policy, you should not use our website.

Information covered by this Policy

This policy covers all personal information collected and used by us.  In this policy, “personal data” or “personal information” means information that (either in isolation or in combination with other information held by us) enables you to be identified as an individual or recognised directly or indirectly.  This may include your name, date of birth, nationality, gender, postal address, email address, phone number, and technical information from the devices you use to access our website.

What information do we collect from you?

We may collect information about you from different sources as detailed below.

Information you give us

You may give us information about yourself when you respond to a communication from us or by filling in forms (both online and offline), over the telephone and through written correspondence with us.

The information you give us may include your name, postal address, email address, date of birth, landline and/or mobile telephone number, as well as other personal information.

Information we collect about you

When you visit our website, we may use cookies and other technologies to automatically collect the following information:

•technical information, including the Internet Protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, device identifier, location and time zone setting, browser plug-in types and versions, operating system and platform, page response times, and download errors;

•information about your visit, including the full Uniform Resource Locators (URL) clickstreams to, on and from our websites;

•length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouseovers) and methods used to browse away from the page.

Information we receive and collect from other sources

We may receive information about you from other websites operated by us or from the other services that we provide. We may also collect information about you from publicly available sources, including publicly available content on social media.


Our website uses cookies and similar technology. A cookie is a small file of letters and numbers that our website places on your computer, or other equipment which you use to access our website. These cookies allow us to distinguish you from other users of our website.

You can read more about cookies and how to recognise them at

Cookies perform many functions, such as allowing you to navigate between pages efficiently, remembering your preferences, and generally improving the user experience. They can also help to ensure that advertising that you see online is more relevant to you and your interests.

Your use of our website indicates your consent to the cookies described in this policy. Please see “How you can control cookies” below for more information on how to withdraw your consent at any time.

Type of cookie What does it do?

Strictly necessary cookies These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like room bookings or e-payment, cannot be provided.

Performance cookies These cookies collect information about how you use our website, for instance which pages you go to most often, and if you receive error messages from certain web pages. These cookies do not collect information that identifies you. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the website works. By using our website, you agree that we can place these types of cookies on your device.

Functionality cookies

These cookies allow the website to remember choices you make (such as your language of choice or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of the web pages that you can customise. The information these cookies collect may be anonymised and they cannot track your browsing activity on websites operated by third parties. By using our website, you agree that we can place these types of cookies on your device.

Targeting or advertising cookies

These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of our advertising campaigns. They also remember when you have visited the website before.  Sometimes we share anonymised information about your browsing activity with our advertising and creative partners.  They may use this information to advertise products, which may interest you, on other websites or to assist us develop future advertising campaigns.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

How you can control cookies

Your web browser includes an option that allows you to refuse the setting of all or some cookies. However, if you do so, you may not be able to access parts of our website and it may make your browsing experience less enjoyable. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as described above when you access our website. If you would like to delete any cookies on your computer please refer to your browser manufacturer’s instructions by clicking ‘help’ in your browser menu.

How do we use your personal information?

We may use your personal information to:

How do we use personal information for this purpose?

What is the legal basis for us processing your information in this way?

Comply with legal requirements and exercise or defend legal claims.

We may sometimes need to process personal information to comply with legal requirements to which we are subject. It is in our legitimate interests to process personal information for the purposes of exercising and defending legal claims. Processing personal information may also be necessary to ensure compliance with our legal obligations.

Process your personal information where this is necessary to keep our website safe and secure.

We may need to process your personal information in order to keep our website safe and secure and protect against illegal or fraudulent activity such as cyber-attacks. It is in our legitimate interests to monitor how our website is used to detect and prevent fraud, other crimes and the misuse of our website.  This helps us to ensure that you can safely use our website.

Keep an up to date suppression list where you have asked not to be contacted, so we do not inadvertently re-contact you. We understand that you may prefer for us not to contact you.

We keep records of your preferences to ensure that we do not contact you if you have asked us not to.  We may need to process certain of your personal information (such as your name and email address) in order to do this.

It is in our legitimate interests to process personal information in order to maintain an up to date suppression list and ensure that we do not contact you where you have asked us not to.

Where we store your personal information

The personal information that we collect from you will be stored in the UK, although it could be transferred to any Company within the, regardless of geographic location, in the process of our business operations. We will take all steps that are reasonably necessary to ensure that your personal information is treated securely and in accordance with this policy and applicable data protection laws.

Security of personal information

All information you provide to us via our website is stored on our secure servers.

We have taken steps to safeguard the integrity of our communications and computing infrastructure, which includes implementing authentication, monitoring, auditing, and encryption technology. Security measures have been integrated into the design, implementation, and day-to-day operations of this website as part of our continuing commitment to the security of electronic content and the electronic transmission of information. Despite our best efforts unfortunately the transmission of information via the internet is not completely secure.  Although we have strict procedures and security measures in place, we cannot guarantee the security of your data transmitted to our site.

Third party websites and apps

Our websites may contain links to and from third party websites.  Please note that if you follow a link to any of these websites, these websites will have their own terms of use and privacy policies and that we do not accept any responsibility of liability for these policies.  Please check these policies before you submit any personal data to these websites.

Your rights

You have the following rights with respect to the personal information that we hold about you.

Your right to access the information we hold about you

You can request access to the information we hold about you by contacting us using the contact details set out below.  Our file of your information will usually be made available to you within 30 days, although occasionally we may not be able to give you access to the personal information we hold about you (for example, we may not be able to give you access if it would unreasonably affect someone else’s privacy or if giving you access poses a serious threat to someone’s life, health or safety).  Please note that we may apply an administrative charge for providing access to your information in certain circumstances. Any such charge will be reasonable and we will advise you of the charge and obtain your consent before providing you with access to your personal information. Please note that if you request a copy of your data using electronic means (such as email), then we will provide a copy of your information in electronic form unless you ask us to do otherwise.

Your right to object to us processing your personal information

You have the right to object to us processing your personal information, even where that processing is necessary for our legitimate interests (for example, where the processing is necessary for the legitimate commercial objectives we pursue in the course of our business). You also have the right to object to any results of a processing activity that prejudice your rights and that are conducted exclusively through automated systems.

You also have the right to ask us to stop processing your personal information for direct marketing purposes, including any profiling we undertake for the purposes of direct marketing.  We will in any case only send you marketing communications if you have previously agreed to this, but if you change your mind you can easily unsubscribe from our marketing communications at any time by following the instructions included in these marketing communications.

Please note that, if you have consented to receive offers from our partners, our partners are responsible for taking account of your rights, including your right to opt-out of receiving offers from them.

Your right to have your personal information transmitted to another organisation

Where we hold personal information about you with your consent or for the performance of a contract with you, you also have the right to ask us to provide you with the personal information we hold about you in a structured, commonly used and machine-readable format and, where technically feasible, to transmit that personal information to another organisation.

Making a complaint

You have the right to lodge a complaint with a local data protection authority in the EEA if you believe that we have not complied with applicable data protection laws.

The local data protection authority will differ depending on the country you are in.

Contacting us

If you have any questions or concerns about how we treat your personal information, you wish to ask us to stop processing your personal information, or you would like to request a copy of the personal information we hold about you, please contact us here or by writing to us at:

Please include your reply address when you write to us.

How long do we keep your personal information?

Your personal information is stored by us and/or our Service Providers, strictly to the extent necessary for the performance of our obligations and strictly for the time necessary to achieve the purposes for which the information is collected, in accordance with applicable data protection laws.  When we no longer need to use your information, we will remove it from our systems and records and/or take steps to properly anonymise it so that you can no longer be identified from it (unless we need to keep your information to comply with legal or regulatory obligations to which we are subject).

Changes to this Policy

We may update this policy from time to time in response to changing legal, regulatory or operational requirements. Any changes will be updated on our website.  Your continued use of our website and/or services after any such updates take effect will constitute acceptance of those changes.

Terms & Conditions

So Let’s Talk Service Agreement


Business providing services: 

Flat 413, Vita Living East, 7 Nobel Way, Manchester, M1 7FU


This contract is made on DATE between the client and the business listed above.

  1. Consultation/partnership Services

The client hereby employs the business, So Let’s Talk Hospitality LTD in a partnership to perform the following services in accordance with the terms and conditions set forth in this agreement.

  The business, So Let’s Talk Hospitality LTD will consult with the client in cohort to provide support around the subject of Health and Wellbeing in hospitality through the running of online sessions. 

  1. Terms of Agreement and termination

This agreement will begin from the signing of this contract after the date of 14.02.2022 and will continue to run until the service is no longer needed.
  Either party may terminate this contract at any time for any reason they deem necessary, with 30 days written notice. Upon cancellation of this contract, the client will be responsible for paying all expenses incurred prior to contract termination. Should the client choose to cancel this project after the projects completion, the client will remain responsible for full payment of the complete project total.

  1. Time devoted by the business, So Let’s Talk Hospitality LTD

It is anticipated the business, So Let’s Talk Hospitality LTD  will spend the necessary time needed to complete any content or run sessions. Schedules will be set for sessions with an itinerary but this may vary depending on interaction from the group etc.  The particular amount of time may vary from day to day or week to week depending on the project/sessions at the time. 

  1. Locations of services to be rendered

The business, So Let’s Talk Hospitality LTD will perform services in accordance with this contract at Flat 413, Vita Living East, 7 Nobel Way, Manchester, M1 7FU or other venues for online content/sessions. In addition, the business, So Let’s Talk Hospitality LTD will perform services, such as sessions and meetings on the telephone, in person and via video chat as designated by the client.

  1. Payment & Cancellations

5.1 – Payment Terms

The business, So Let’s Talk Hospitality LTD will be paid at the rate agreed with the client/business for work and service rendered. The client will pay the business, So Let’s Talk Hospitality LTD, the amounts due as indicated upon the receipt of the invoice arriving into the inbox of the business (or agreement made with the client if otherwise different).
  Extra costs may occur if additional work outside of this contract is added or payments are made later than the agreed date.

5.2 – Payment

For the upcoming contract the following payment plan has been agreed:

  • 100% Payment within 14 days of the Invoice being sent unless agreed otherwise
  • All payments are to happen before sessions occur unless agreed otherwise

  All financial information & communications to be sent to

5.2.1 – Late Payments
So Let’s Talk Hospitality LTD will introduce Late Fees to over-due invoices to the total of 5% of the total invoice for every 7 days that the payment is overdue

5.2.2 – Factoring Company
In any case that a Factoring Company must be used to reclaim outstanding payments the partner company will be liable for  any charges for the inconvenience of using a 3rd Party. 

5.3 Cancellation policy 

In the case of cancellation of paid work, both parties agree to the following in relation to the scheduled delivery date of the agreed session/work:

  • If 7 days written notice is given, rebooking is available at no extra cost
  • Cancellation of sessions/work in the window of 7 to 3 days beforehand, will require payment to be made in full with a term of 50% discount on the next session booked. Discounts are like for like so 1 cancelled session = 1 discount in the next).
  • If sessions/work are cancelled within the window of 72-24 hours, payment will need to be made in full with a term of 25% discount on the next session booked.(Discounts are like for like so 1 cancelled session = 1 discount in the next)
  •  If sessions are cancelled within 24 hours of scheduled delivery, there will be no refund and no discount off any further sessions which are booked.

5.4 Session Expiry
Once a session has been booked in, the partner has 6 months to book that session or So Let’s Talk Hospitality LTD reserves the right to VOID that session.
  The date of the actual session/activity doesn’t have to be within 6 months of the confirmation Invoice but the booking does.

  1. Confidentiality

6.1 Personal

The business, So Let’s Talk Hospitality LTD hereby acknowledges they may be involved in or become aware of information that relates to the client or participants of the Cohort on a personal level including information related to people’s past, future, present, customer names, marketing plans, project information or financial situation. 

  The business, So Let’s Talk Hospitality LTD agrees to protect all the above information and keep any information obtained confidential. However, the business, So Let’s Talk Hospitality LTD will be permitted to display business logos, projects being run, images etc on the website or in promotional materials unless agreed otherwise.

6.2 Illegal activity

There may be occasions that both parties become aware of illegal activity that has occurred either within a venue or outside. So Let’s Talk Hospitality LTD is within their rights to inform senior management or owners of activities but with anonymity in place. 

  This is to ensure that any issues are addressed as a first step toward making positive change.

  1. Social Media & Intellectual Property

Any posts containing the So Let’s Talk Hospitality LTD branding must be approved & signed off by our marketing department before they are posted. 

Any intellectual property remains the property of So Let’s Talk Hospitality LTD and is only to be used by PARTNER with the Express Permission of So Let’s Talk Hospitality LTD.

By Signing this contract PARTNER agrees not to duplicate any of the information for its own financial Benefit, be it through the running of sessions, podcasts or other content that are clearly the IP of So Let’s Talk.

  1. Safeguarding

So Let’s Talk Hospitality LTD and PARTNERS will offer signposting & support on any potential challenges that come to light during the sessions.
  Neither party will be responsible for any harm that comes to individuals on the program. 

  1. Sessions/Services

The following sessions have been agreed & are to be paid for by the client and are to be conducted by So Let’s Talk in person to the teams of the client. 

  • 1 SLT Sessions
Session/Services Number Unit Cost Total Cost
SLT Sessions Y £Z Y x £Z
SLT Data Collection Y £Z Y x £Z
Sub Total  =Sum(Total Cost)
20% VAT = Subtotal *.2
   Total  =SubTotal + VAT


  1. Contractual agreement
    Everything contained in the preceding document is hereby contractually confirmed and agreed between the 2 parties based upon the signatures captured below.

Business: So Let’s Talk Hospitality LTD

Signator: PATRICK HOWLEY – FOUNDERThank you for working with So Let’s Talk

Your support in the work that we do goes toward our goal to 86 the silence and create a happier healthier hospitality industry for the future.